If for some reason you are not happy with your Tapatak Oz purchase [we have never had this happen in over 9 years of business and hundreds of purchases] – then please contact us and we shall come up with a solution to suit you. There are many FREE snippets to watch on the website, so if you have any questions email us prior to purchase and organize a FREE SKYPE SESSION with Christine to chat about your needs and if Tapatak Oz is the right option for you. If you follow all the direction given on the syllabus and diligently follow the programme we are confident you will love it.